Key Responsibilities:
- Answer and direct incoming phone calls
- Manage customer enquiries and resolve complaints effectively
- Provide advice on service-related issues (including grease traps, OHS and SW regulations)
- Monitor and respond to shared email inboxes
- Schedule and manage service bookings
- Handle dispute resolution
- Update customer and service records (POs, access requirements, etc.
- Process customer billing (including external transporters and completed jobs)
- Issue invoices and supporting documentation
- Provide invoice copies as requested
- Process credits
- Assist with debt collection and follow-ups
- Prepare customer communications and update letters
- Record and communicate safety issues reported by drivers
- Manage access requirements
- Monitor weighbridge activity
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
- Opportunity to gain experience in a high-volume contact centre environment
- Convenient Welland location with onsite parking
- Exposure to accounts receivable and administrative functions
- Supportive leadership and team collaboration
- Immediate start for the right candidate
- Build valuable CRM and customer service skills
