Key Responsibilities:
- Answer and direct incoming phone calls
- Resolve complaints and provide solutions
- Manage Salesforce cases and emails from shared inboxes
- Rebook missed services and schedule bookings
- Update service information and maintain data accuracy
- Assist with account setups, closures, and admin tasks
- Strong customer focus with excellent communication skills
- Ability to multitask (100+ activities per day) with high attention to detail
- Confident using Microsoft Office 365 (Word, Excel, Outlook)
- Patient, resilient, and motivated with a strong work ethic
- Able to work autonomously and within a team
- Monday to Friday hours – enjoy your weekends
- Supportive training and onboarding provide
- Opportunity to broaden skills across customer service and administration
- Join a company committed to safety and teamwork
Apply now via our website or send your resume to cclyne@goalis.com.au