What you'll do
- Answer and direct incoming calls with professionalism and efficiency
- Provide solutions to customer complaints and queries
- Advise customers on compliance issues (OHS, SW regulations)
- Manage and respond to emails in shared mailboxes
- Book and schedule services
- Handle dispute resolution calmly and effectively
- Update service records (POs, access requirements, etc.)
- Essential: Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
- Preferred: CRM experience (Salesforce highly regarded)
- Previous call centre/contact centre experience
- Strong multitasking and organisational skills
- High attention to detail and commitment to accuracy
- Excellent communication and problem-solving skills
- Reliable with a strong work ethic - you understand the importance of being present and prepared
- Committed to safety and compliance
- Self-motivated with the ability to work independently and as part of a team
- 2-month fixed-term contract with potential career pathways
- Work-life balance - Monday to Friday
- Be part of a respected national company with a strong safety culture
Apply NOW via the link below or email your resume to cclyne@goalis.com.au