Key Responsibilities
- Answering and directing incoming phone calls
- Managing customer enquiries and resolving complaints
- Providing advice on service issues, including grease traps (OHS & SW regulations)
- Monitoring and responding to shared email inboxes
- Booking and scheduling services
- Handling dispute resolution
- Updating customer and service information (POs, access requirements, etc.)
- Previous experience in a contact centre or customer service role
- Experience using CRM systems
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
- Strong communication and problem solving skills
- High attention to detail and ability to multitask
- Reliable with a strong work ethic and commitment to attendance
- Able to work both independently and within a team
- Safety-focused mind
- Monday-Friday schedule - enjoy your weekends off
- Consistent, full-time hours
- Supportive team environment with ongoing training and development opportunities
