Key Responsibilities
- Answer and direct incoming customer phone calls
- Manage and resolve customer complaints and service issues
- Monitor and respond to shared email inboxes
- Book and schedule customer services
- Handle dispute resolution and service enquiries
- Update service information including POs and access requirements
- Complete accurate data entry and record maintenance
- Customer service or contact centre experience
- Experience using CRM systems (Salesforce preferred)
- Strong computer skills, including Office 365 (Word, Excel, Outlook)
- Work in a supportive contact centre environment
- Gain experience with a well-established organisation
- Opportunity to build CRM and Salesforce experience
If this sounds like you please apply now or send your resume to cclyne@goalis.com.au
