Key Responsibilities
- Answering and directing incoming phone calls
- Providing high-quality customer service and resolving customer enquiries
- Managing complaints and providing appropriate solutions
- Monitoring and responding to emails in shared inboxes
- Booking scheduled services
- Dispute resolution
- Updating service information (POs, access requirements, etc.)
- Accurate data entry and system updates
- Previous contact centre or call centre experience (preferred)
- Experience using CRM systems (Salesforce highly regarded)
- Strong customer service and communication skills
- Confident using Office 365 (Word, Excel, Outlook)
- Professional Experience: Gain contact centre and CRM experience (Salesforce preferred)
- Team Environment: Work with supportive colleagues and management
- Skill Development: Improve customer service, data entry, and dispute resolution skills
